Refund Policy

1. General Refund Policy

As a multi-vendor platform, refunds are managed directly by the individual vendors who sell their products or services on Cap Mode.pk. Each vendor has their own refund and return policy. We recommend reviewing the vendor’s refund policy before making a purchase.

2. Eligibility for Refunds

Refunds may be granted under the following circumstances:

• The product received is damaged, defective, or significantly different from the description.
• The product was not delivered within the agreed timeframe due to vendor-related issues.
• The service or product was cancelled before it was shipped or processed.

For specific cases, the decision to issue a refund will depend on the vendor’s policy.

3. How to Request a Refund

a. Contact the Vendor

1. Log in to your Cap Mode.pk account.
2. Navigate to your purchase history and locate the order.
3. Use the provided communication tools to contact the vendor and submit your refund request.

b. Provide Necessary Details

Include the following in your refund request:

• Order number
• Reason for the refund
• Supporting evidence (e.g., photos of defective products)

4. Refund Process

1. Vendor Review: The vendor will review your refund request and communicate their decision within 7–14 business days.
2. Approval or Rejection: If approved, the refund will be processed based on the original payment method.
3. Timeframe: Refunds may take up to 5–10 business days to reflect in your account after approval.

5. Non-Refundable Items

Refunds are not applicable under the following conditions:

• Items marked as “final sale” or “non-refundable” by the vendor.
• Products that have been used, damaged, or altered after delivery.
• Digital goods or services that have already been accessed or downloaded.

6. Platform Responsibility

While Cap Mode.pk facilitates communication between buyers and vendors, we are not directly responsible for refunds. However, we can assist in resolving disputes between buyers and vendors. If you encounter difficulties, please contact us at admin@viewmyvoice.com for support.

7. Dispute Resolution

If a vendor refuses a valid refund request, you may escalate the matter to our support team. Provide all necessary details and evidence for a resolution.

8. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, you can reach us anytime:

• Address: Thames Valley Park, 400 Thames Valley Park Dr, Earley, Reading RG6 1PT, United Kingdom
• Email: admin@viewmyvoice.com